Service Overview
Hyundai AutoEver's CRM service integrates customer data from various channels to deliver personalized experiences and offers.
Strengthen Customer Relationships and Increase Conversion Rates Before Purchase.
Key Service
Digital
Marketing
Achieve Maximum Marketing Effectiveness by Connecting Customer Touchpoints
Sales Force
Automation
Improving Work Efficiency of Sales and Service Organizations
AI Contact
Center
Providing High Customer Satisfaction through Consultation Automation
Online-Merge-Offline CX
Successful Purchase Conversion for Online and Offline Customers
Unique Advantages
Connected Customer Experience at Every Touchpoint, Digital Marketing Innovation
Leverage 360° customer data to implement optimized marketing strategies!
Customer Data Integration
Integrate fragmented customer data to design and build a 360˚ customer profile.
Establish a reliable integrated data environment through data quality management expertise.
Marketing Performance Analysis
Support accurate decision-making based on campaign performance data.
Integrate and Analyze Multi-Channel Data for Optimal Marketing Strategy
Customer Analysis and Campaign Design
Analyze the entire customer purchasing journey to design optimal experiences.
Improve marketing consistency by analyzing fragmented processes.
Marketing Omnichannel Implementation
Execute an integrated marketing strategy across online and offline customer touchpoints.
Support multi-channel operations through email, chat, messaging, and phone communication.
Maximize Work Productivity with Optimal Processes
Integrated solutions supporting digital transformation of sales/service organizations
Customer Data Integration
Establish a 360º customer management environment by linking online and offline customer data
Analyze customer interactions to provide personalized services
Marketing Performance Analysis
Support accurate decision-making based on campaign performance data.
Integrate and Analyze Multi-Channel Data for Optimal Marketing Strategy
Sales and A/S Process
Optimization
Diagnose and establish sales processes for retail, inventory management, and test drives
Provide fast and systematic A/S processes, including booking and record tracking
Provide Higher Customer Satisfaction with AI-Based Automated Consultation
Faster and more accurate customer responses lead to increased customer satisfaction.
Voice Bot and Chat Bot Consultation Automation AI Service
Support self-service options using visible ARS, chatbots, and voice bots
Provide quick and accurate support through automatic consultation summary and recommendation services
Integrated Consultation Support
Support integrated consultation services for customer inquiries, responses, and complaint handling
CS Monitoring / Result Analysis
Analyze customer feedback to establish service improvements and optimized response strategies
Provide business insights through monitoring customer satisfaction.
VOC Process Optimization
Establish a VoC process that is received through various channels such as phone, email, and chat
A Powerful Showroom Experience Connecting Online and Offline
Strengthen brand loyalty and drive more purchases with a seamless customer experience!
Integration of Online and Offline Data
Provide a consistent brand experience by integrating customers' online and offline activities.
Build personalized Digital-Hospitality services based on the customer journey.
Providing Personalized Spatial Experiences
Design personalized spatial experiences that reflect customers' interests, visit history, and purchase history.
Enhance customer satisfaction and loyalty through tailored services.
Streamlining Showroom Operations
Optimize operational processes including visit reservation management, experience program management, and product management.
Provide customer behavior analysis and insights by integrating online and offline data.
Providing Digital Vehicle Experiences
Allow customers to customize their desired vehicle and options through 3D modeling.
Support vehicle purchasing decisions through immersive digital experiences.
Implementation Cases
10,000 sales opportunities through differentiated customer service.
Discover Hyundai AutoEver's CRM success strategy, which secured
Securing Potential Customers and High-Quality Lead Information
Systematic Data-Driven Marketing Through Purchase Consultations, Test Drives, and Quotations
Integrate Distributed Customer Information into a 360º Single View
Provide customized services by connecting sales, marketing, and VoC data
Providing a Differentiated Service Where Customers Can Create Their Desired Vehicle in 3D
Offer a seamless experience that connects offline vehicle experiences with online interactions.
Award Certification
Partnership
Official Salesforce Partner
(Consulting Partner)
Certificates
Salesforce 2025
Best Consulting Partner of the Year
Awards
2025 Best Partner Award for Salesforce
Agentforce Hackathon
Related Offerings
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